Refund policy

Last updated 5 October 2026

How refunds work for credits. Paid credits aren't on sale yet; this is the policy that will apply when they are.

The short version

Unused purchased credits can be refunded within 14 days of purchase.
Credits you've already spent can't be refunded.
Free monthly credits have no cash value and can't be refunded.

How it works

A refund covers the unused credits from one purchase. Free monthly credits are always used first, so purchased credits stay unused for as long as possible.
If you bought a pack and used some of it, we refund the unused part in proportion to what you paid for that pack.
A request that fails doesn't use a credit, so there's nothing to refund for it.

Asking for a refund

Email [email protected] within 14 days of the purchase, from the email on your account, with the date and amount of the purchase. We'll confirm within 2 business days. Approved refunds go back to the original payment method through our payment provider; banks usually show them within 5–10 business days.

Cancelling

There are no subscriptions: credits are one-time purchases, so there's nothing to cancel.

Contact

Questions about this page? Email [email protected]. A person reads every message.